Refund policy

The 60-day promise

You have 60 days from the day your order is delivered to decide. Within that window we will refund 100% of the purchase price on any Lyffh product bought directly from this store.

You do not need a reason. "It did not do anything for me" is a reason we hear and accept. We would rather know than have you keep something that is not working.

How to start a refund

Email support@lyffh.com with your order number and one line about what happened. If you cannot find the order number, the email address you used at checkout is enough for us to find you.

We reply to confirm, usually the same business day, and tell you whether anything needs to come back to us. Most of the time nothing does.

Do you need to send anything back?

Usually not. For a single opened bottle we ask you to dispose of what is left and we refund you. Sending part-used supplements back through the post helps nobody.

For unopened multi-packs we may ask you to return the sealed bottles. If we do, we send a prepaid label. You are never asked to pay postage on a return we have requested.

Damaged, missing or incorrect items

If a bottle arrives broken, a seal is damaged, or the wrong item is in the box, email us within 60 days of delivery with a photo if you can take one. We will send a replacement or refund the order in full, whichever you prefer, and we cover the postage either way.

If tracking shows delivered and the parcel is not with you, check with your neighbours and household first, then contact us. We will chase the carrier and, if it does not turn up, replace or refund the order.

Subscription orders

Every subscription order is covered by the same 60 days from delivery. Cancelling a subscription stops future renewals but does not by itself refund an order that has already shipped, so email us if you want both.

If a renewal caught you by surprise and the parcel has not left us yet, tell us quickly and we will cancel and refund it before it ships.

What we cannot refund

We can only refund orders placed on this store. Lyffh bought through a marketplace or another retailer has to go back to whoever sold it.

Requests made more than 60 days after delivery fall outside this policy. Write to us anyway. We look at those case by case and we would rather hear from you late than not at all.

When the money arrives

Refunds go back to the original payment method. We process them within one business day of agreeing the refund, and your bank or card issuer then takes 5 to 10 business days to post it to your statement.

If you paid on a card that has since expired or been replaced, your bank normally forwards the refund to the new card. If it does not appear after 10 business days, contact us and we will send you the refund reference to give your bank.

Orders shipped outside the United States

The 60-day promise applies wherever you are. We refund the purchase price and any shipping we charged you. Import duties or taxes collected by your own country are set by that country, not by us, and are usually reclaimed directly from them.

Cancelling before it ships

Orders leave us quickly, often within a few hours. If you want to cancel or change an order, email us as soon as you can and we will stop it if it has not gone. If it has already left, the 60-day promise above covers you.

Your statutory rights

Nothing on this page reduces the rights you have under the consumer law where you live. Where local law gives you longer or stronger protection than this policy, that law applies.