Cancellation policy

How the billing works

When you subscribe, you agree to a recurring charge on the schedule you picked at checkout. The charge repeats on that schedule until you cancel, and each one is taken from the payment method on file.

Your subscription renews on its own. It does not lapse quietly and it does not need renewing by hand.

Frequency and amount

You are billed at the frequency you chose at checkout, and the amount is the one shown on the checkout page for that subscription, plus any applicable tax and shipping.

An introductory discount applies to the order it was offered on. Unless we say otherwise at the time, it does not carry over to later renewals, so a renewal can be a different amount from the first order. Your renewal amount is always visible in your account before it is charged.

If we ever change the price of a subscription, we tell you before the change takes effect and you have the chance to cancel first.

The deadline to cancel

To stop the next shipment, cancel at least 24 hours before your next billing date.

A request that reaches us inside that 24 hours may land after the order has already been charged and packed. If that happens we do not simply keep your money: the order is covered by our refund policy, so email us and we will sort it out.

How to cancel

Two ways, both fine:

• Sign in to your account and cancel the subscription there.
• Email support@lyffh.com with your name and order number, and we will cancel it for you and confirm by email.

We will not ask you to justify it, and we will not route you through a retention script. If the reason is something we could fix, we would like to hear it, but that is an invitation and not a condition.

Pausing, skipping and changing

Cancelling is not the only option, and it is often not the right one. From your account, or by emailing us, you can skip the next delivery, pause for a while, change how often it arrives, change the quantity, switch the formula, or update the address and card on file.

Changes follow the same 24-hour rule: make them at least 24 hours before the next billing date and they apply to that cycle, otherwise they apply to the one after.

Renewal reminders

We email you before each renewal, with the date and the amount, so a charge never arrives as a surprise. That email is also the fastest route to skipping or cancelling, because it links straight to your subscription.

If those reminders are not reaching you, check your spam folder and tell us, because a missed reminder is our problem to fix.

If a payment fails

Cards expire and banks decline things. If a renewal payment fails we will email you and try again over the following few days. If it still does not go through, we pause the subscription rather than cancel it, so you can update the card and pick up where you left off.

Refunds on renewal orders

Cancelling stops future charges. On its own it does not refund an order that has already been charged and shipped.

That order is still covered by the same 60 days from delivery as everything else we sell, opened bottle or not. See the refund policy for how that works. In short: email us and we will arrange it.

Ending a subscription from our side

We may decline to renew a subscription, for example if we discontinue a formula, cannot ship to your address any more, or the account is being used in a way that breaks our terms of service. If we do, we tell you before the next renewal date and you are not charged again.

Questions

Anything about your subscription, including one you cannot find in your account, goes to support@lyffh.com. Include your name and order number and we can act on it straight away.