Shipping policy

Order processing time

Orders placed before 2pm Eastern on a business day are normally packed and dispatched the same day. Anything later, or at a weekend or on a US public holiday, goes out on the next business day.

During a launch, a promotion or the holiday period, processing can stretch to three business days. If your order is going to sit longer than that, we email you rather than let you wonder.

Delivery timeframes

These are typical times after dispatch, not guarantees. Carriers and customs both have their own weather.

Destination	Typical delivery
United States	3 to 5 business days
United Kingdom	6 to 10 business days
Germany and the EU	7 to 12 business days
Australia and New Zealand	8 to 14 business days
Everywhere else we ship	10 to 21 business days

Deliveries slow down around major holidays in every market. If a parcel matters for a particular date, order with a week in hand.

What shipping costs

Shipping is calculated at checkout and shown in full before you pay. Nothing is added afterwards.

Multi-bottle packs include free delivery within the United States. Where a pack ships free, it is marked on the product page.

Tracking and notifications

You get two emails: one confirming the order within minutes, and one carrying the tracking link as soon as the carrier scans the parcel. That first scan can take 24 to 48 hours, so a link that shows nothing on day one is normal and does not mean the order is stuck.

If the tracking email has not arrived within two business days, check your spam folder, then email support@lyffh.com and we will resend it.

Delays outside our control

We aim to meet the estimates above and we miss them occasionally. Once a parcel is with the carrier, its progress is in the carrier's hands, and weather, customs inspections, carrier backlogs and incorrect address details can all add days.

We are not able to accept liability for those delays, but we do not leave you to deal with them alone. If tracking has not moved for five business days, email us with your order number and we will open a trace with the carrier and keep you posted while it runs.

Subscription orders

Subscription orders are processed and shipped on the same timelines as one-off orders. Your renewal date is the date we charge and pack, not the date it lands.

You can pause, skip, reschedule or cancel at any time. Our cancellation policy sets out how, and the deadline for changes to take effect on the next cycle.

Getting the address right

We print the address exactly as it is entered at checkout, so please check it before paying, including any apartment or unit number. If you spot a mistake, email us straight away. We can change an address before dispatch but not after.

If a parcel comes back to us as undeliverable, we will contact you to arrange a resend to a corrected address, or refund the order if you would rather not try again. A resend to a corrected address may carry the postage cost again.

Lost or missing parcels

If tracking says delivered and the parcel is not with you, check with your household and neighbours, and anywhere the carrier tends to leave things. If it has still not appeared after 48 hours, contact us.

Once a parcel is confirmed lost we replace it or refund it, whichever you prefer. You will not be left arguing with a carrier on your own.

International orders, duties and taxes

Orders outside the United States may attract import duties, VAT or GST charged by the destination country. Those are set by that country, are not included in your order total, and are the responsibility of the recipient.

Customs can also hold a parcel for inspection, which adds days that no tracking page explains well. If yours is held, email us and we will send whatever paperwork the authority asks for.

When it arrives

Our formulas are stable in transit. In a heatwave, bring the parcel indoors promptly and store it somewhere cool and dry, out of direct sun. If anything ever arrives in a condition you are not happy with, our refund policy covers you.

Questions and support

If you want to know whether we ship to your country, or roughly how long a specific address takes, email support@lyffh.com before you buy. We would rather answer first than sort it out afterwards.