Terms of service

Who we are and what these terms cover

This store is operated by Lyffh, 381 Evertree Loop, Sanford, FL, 32771, US. "We", "us" and "our" mean Lyffh. "You" means anyone using the store, whether you buy something or not.

These terms apply to the whole store: every page, every tool, every order. By browsing the site or placing an order you accept them. If you do not accept them, please do not use the store.

Our store is hosted by Shopify, which provides the platform and processes transactions for us. Your personal information is handled as described in our privacy policy, which forms part of these terms.

Changes to these terms

We may update these terms. The current version always sits on this page, and the version published when you place an order is the version that governs that order.

Continuing to use the store after a change means you accept the updated terms. Where a change materially affects existing subscriptions, we tell you before it takes effect.

Using the store

You must be at least 18, or the age of majority where you live, to order from us. By ordering you confirm that you are.

You agree not to use the store for anything unlawful, not to break any law in your jurisdiction while using it, and not to upload or transmit malicious code. You agree not to scrape, crawl, copy, resell or otherwise exploit any part of the store without our written permission. Breaking any of this ends your right to use the store.

Orders and acceptance

Your order is an offer to buy, not a completed sale. The contract forms when we send you an order confirmation email, and not before.

We may decline an order, and we may limit or cancel orders that appear to be placed by the same person, card or address to get around a limit. If we decline an order that has already been charged, we refund it in full.

Products may be limited in quantity or available online only.

Prices, taxes and payment

Prices can change without notice. The price that applies is the one in effect when you place the order, as shown in your confirmation email. A price change never applies backwards to an order already placed.

Posted prices exclude tax and shipping. Both are itemised in your cart and confirmation before you pay.

By submitting payment details you confirm that you are authorised to use that card or account, that the details are accurate, and that the funds are there. Our payment providers may receive updated card details from your bank when a card is reissued, and we will update your account accordingly. If your bank reverses a charge, we may seek payment by another route.

We try hard to keep pricing and product information accurate. Where an obvious error appears, we may correct it and cancel any affected order, refunding it in full.

Subscriptions and automatic renewal

A SUBSCRIPTION CONTINUES UNTIL YOU CANCEL IT. You are charged automatically on the schedule you selected at checkout, and each renewal is processed without further action by you.

To stop the next shipment, cancel at least 24 hours before your next billing date, either from your account or by emailing support@lyffh.com. A cancellation that arrives inside that window may apply to the following cycle instead.

You may pause, skip, or change the frequency and quantity at any time on the same 24-hour basis. We may decline to renew any subscription at our discretion, and will tell you before the next renewal date if we do. Full detail is in our cancellation policy.

Shipping, title and risk

Delivery options and costs are shown at checkout and in our shipping policy. Shipping and delivery dates are estimates and are not guaranteed.

Title and risk of loss pass to you when we hand the products to the carrier. That said, our shipping policy sets out how we handle lost and damaged parcels in practice, and we do not use this clause to walk away from a parcel that never arrived.

Refunds and returns

Contact us within 60 days of delivery and we will refund the purchase price, even on an opened bottle. Most of the time nothing needs to be sent back. The full terms, including damaged items, subscription orders and how long the money takes to reach you, are in our refund policy.

We may decline refund requests from an account showing a repeated pattern of refunds across many orders.

Our products are food supplements, not medicine

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Nothing on this store is medical advice, and nothing here replaces a qualified healthcare provider. Speak to yours before starting any supplement, and especially if you are pregnant, nursing, taking medication, or managing a medical condition.

Results vary from person to person, for reasons including age, health and genetics. Reviews and testimonials describe individual experiences and are not a promise of outcome. We do not guarantee that you will reach any particular health or wellness goal.

Accuracy of information on the store

Material on the store is provided for general information. We do our best to keep it current and correct, and we do not warrant that it is complete, accurate or up to date at any given moment.

We have tried to display product colours and images accurately, and cannot guarantee how they appear on your screen. We may change the contents of the store at any time and are under no obligation to update anything, except where the law requires it.

Your account

If you create an account, you are responsible for keeping your login details private and for everything done through your account. Keep your delivery address, email and payment details current, because we ship what the account tells us to ship.

Tell us immediately at support@lyffh.com if you think your account has been compromised.

Reviews and anything else you submit

If you send us a review, comment, photo, idea or suggestion, you grant us a free, worldwide, perpetual right to use, edit, publish and distribute it, in any medium, without payment or credit unless we have agreed otherwise.

You confirm that what you submit is your own, that it does not infringe anyone's rights, and that it is not unlawful, abusive, defamatory or misleading. We may remove any submission at our discretion, and we are not obliged to monitor submissions.

Please do not send us confidential information or anything you are not free to share.

Intellectual property

Everything on this store, including text, images, design, logos and the Lyffh name, belongs to us or our licensors and is protected by intellectual property law. You may not reproduce, distribute or create derivative works from it without our written permission.

Third-party links and tools

The store may link to sites we do not control, and may make third-party tools available on an "as is" basis without warranty or monitoring. Using them is at your own risk and subject to that third party's own terms.

We are not responsible for third-party content, products or practices. Complaints about a third party belong with that third party.

Prohibited uses

You may not use the store to: break any law or regulation; encourage anyone else to; infringe intellectual property rights; harass, abuse, defame or discriminate; submit false or misleading information; upload viruses or malicious code; harvest personal information about others; spam, crawl or scrape; publish obscene or offensive material; or interfere with the security of the store.

We may end your access for any of the above.

Disclaimer of warranties

EXCEPT WHERE PROHIBITED BY LAW, THE STORE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", AND LYFFH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

We do not warrant that the store will be uninterrupted, secure or error free. Some jurisdictions do not allow these exclusions, in which case they apply to you only as far as that law permits.

Limitation of liability

TO THE EXTENT PERMITTED BY LAW, LYFFH WILL NOT BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA OR THE COST OF SUBSTITUTE PRODUCTS, ARISING FROM YOUR USE OF THE STORE OR THE PRODUCTS.

OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE PRECEDING TWELVE MONTHS OR ONE HUNDRED DOLLARS.

Nothing here limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud. Some jurisdictions do not permit these limits, and where that is so, ours apply only as far as that law allows.

Indemnification

You agree to indemnify and hold harmless Lyffh and its officers, employees and agents against claims, losses and reasonable legal costs arising from your breach of these terms or your violation of any law or third-party right.

Electronic communications and text messages

You agree that we may communicate with you electronically, by email to the address on your account or by posting to the store, and that this satisfies any legal requirement for written communication. Keep your email address current.

If you opt into text messages, you consent to transactional and marketing texts from us. Message frequency varies, message and data rates may apply, and carriers are not liable for delayed or undelivered messages. Reply STOP to any message to opt out, or HELP for help. Opting out ends texts from us but does not affect your orders or your email.

Force majeure

We are not liable for failure or delay in performing under these terms where it is caused by events beyond our reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, government action, epidemic, strikes, carrier failures, supply shortages, power outages and telecommunications failures.

Governing law

These terms and any dispute arising from them are governed by the laws of the District of Columbia, United States, without regard to its conflict of law rules.

If you are a consumer resident in the United Kingdom, the European Economic Area, Australia or New Zealand, nothing in these terms removes the mandatory consumer protections of the country you live in, and you keep the right to bring proceedings there.

Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A CASE IN COURT.

Talk to us first. Most disputes are a misunderstanding about an order and are settled by email in a day. Write to support@lyffh.com and give us 30 days to resolve it.

If that fails, you and Lyffh agree that any dispute relating to these terms, our privacy policy, our marketing, or our products will be resolved by binding individual arbitration before a single arbitrator administered by the American Arbitration Association under its Consumer Arbitration Rules, governed by the Federal Arbitration Act. The arbitrator applies the substantive law of the District of Columbia and may award any remedy available in an individual court action.

ARBITRATION IS INDIVIDUAL. YOU AND LYFFH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION. Claims may not be consolidated without our consent. Either of us may still bring an individual claim in small claims court, and we may seek an injunction in the state or federal courts of the District of Columbia to protect our intellectual property.

You can opt out of arbitration. Within 30 days of your first order, write to Lyffh, Attn. Legal, 381 Evertree Loop, Sanford, FL, 32771, US, or email support@lyffh.com with the subject line "Arbitration opt-out", stating your name, your order number and that you are opting out. Opting out costs you nothing and changes nothing else about your order.

This section does not apply where the mandatory law of the country you live in says it cannot.

Termination

These terms stay in force while you use the store. You can end them by stopping use of the store and closing any account. We may suspend or end your access, and decline future orders, if you breach these terms.

Any provision that by its nature should survive termination does so, including intellectual property, disclaimers, liability limits, indemnity and dispute resolution.

Notices

We give you notice by emailing the address on your account or posting to the store. Email notices are effective when sent.

You give us notice by emailing support@lyffh.com, or in writing to Lyffh, 381 Evertree Loop, Sanford, FL, 32771, US.

General

You may not assign your rights or obligations under these terms without our written consent. Our failure to enforce a provision is not a waiver of it. If a provision is found unenforceable, it is severed and the rest stays in force. These terms, your order confirmation and our privacy policy are the entire agreement between us, and they confer no rights on anyone else.

Products bought here are for your own personal or household use, not for resale or export.

Contact

Questions about these terms go to support@lyffh.com. A person reads every email, usually the same business day.

Lyffh
381 Evertree Loop
Sanford, FL, 32771, US